Terms & Conditions

companies RENDL lighting a.s., ID number: 282 00 896, with registered office at Masarykovo nábřeží 2018/10, 122 00 Prague 2 - Nové Město, registered in the commercial register kept at the Municipal Court in Prague, section B, insert 12955 (hereinafter referred to as "Seller")

INTRODUCTORY PROVISIONS
1. These terms and conditions of the Seller (hereinafter referred to as "Business terms and conditions") regulate in accordance with the provisions of § 1751 paragraph 1 of Act No. 89/2012 Coll., the Civil Code, as amended (hereinafter referred to as "Civil Code") conditions of operation and use of the online store operated by the Seller on the website https://www.rendl.com/ (hereinafter referred to as "E-shop") and terms of purchase contracts (hereinafter referred to as "Bargain") concluded between the Seller and customers shopping in the E-shop (hereinafter referred to as "Buyer").
2. The provisions of the Terms and Conditions are an integral part of the Agreement from the moment of its conclusion. Arrangements deviating from the Terms and Conditions must be negotiated in writing and must be explicitly confirmed by both parties; such arrangements then take precedence over the Terms and Conditions.
3. The terms and conditions apply to cases where the Buyer is a natural person who, when concluding the contract, acts outside the scope of his business activity or the scope of the independent performance of his profession (hereinafter referred to as "Consumer"), also to cases where the Buyer is a person who, when concluding the Agreement, acts as part of his business activity or as part of his independent professional performance (hereinafter referred to as "Businessman").
4. These Terms and Conditions and all legal relationships arising from them, including the Agreement, are governed by the legal order of the Czech Republic.
REGISTRATION AND USER ACCOUNT
1. The buyer can use the E-shop and conclude Contracts even without registration. If the E-shop allows it at the given moment, in order to facilitate the use of the E-shop and the conclusion of Contracts, the Buyer can voluntarily register in the E-shop and create a user account (hereinafter referred to as "User account Some functions of the E-shop may only be available to registered users through the User Account.
2. For registration purposes, the Buyer fills out an electronic form in the E-shop and sends it to the Seller through the E-shop interface. In the registration form, the Buyer must correctly and completely enter all data marked as mandatory.
3. A natural person can register independently if he/she has reached 18 years of age on the day of completion of registration and is fully autonomous. A natural person registering as a legal entity must be authorized to act on behalf of a legal entity, in particular it must be fully independent and authorized to register and conclude Contracts on behalf of the Buyer (hereinafter referred to as "Authorized person"). By sending the completed registration form, the Authorized Person confirms that he has all the necessary authorization and authorization to act in this way on behalf of the Buyer. The Authorized Person is not a contractual party to the Agreement, it is always only the Buyer.
4. By sending the registration form, the Buyer confirms that he has familiarized himself with these Terms and Conditions and that he agrees with their wording. The buyer also confirms that he is aware of the Information on the processing of personal data available for viewing, among other things, in the E-shop interface.
5. After sending the registration form to the Seller, the Buyer is obliged to verify his e-mail address, according to the Seller's instructions. The moment the Buyer's e-mail address is verified, the registration will be completed (i.e. the conclusion of the registration contract and the establishment of the User Account, hereinafter referred to as "Registration").
6. Based on the Registration, a User Account is automatically created.
7. The user account always belongs to one Buyer. The Buyer may have only one User Account at a time.
8. The Buyer is responsible for the correctness and truthfulness of all data provided in the User Account. In case of any change, the Buyer is obliged to update the data without undue delay. The Seller is not responsible for any damage caused as a result of the Buyer's breach of obligations under this paragraph.
9. To access the User Account, the Buyer's login data must be entered correctly (e-mail and access code sent to the e-mail). The Buyer is obliged to properly protect his login data and prevent any third party from accessing the access data or the User Account. In case of suspicion of disclosure of access data or their misuse, the Buyer must change his access data without undue delay and inform the Seller of this suspicion.
10. The Buyer is not entitled to allow any third party to use his User Account. The Buyer is responsible for the activity taking place within his User Account, regardless of whether it is carried out by the Buyer, another person authorized by the Buyer or another third party.
11. The Seller is not responsible for damage that occurs as a result of unauthorized access to the User Account by a third party as a result of non-compliance with the Buyer's obligations arising from these Terms and Conditions.
12. The Buyer is entitled to cancel his User Account at any time and thereby terminate the Registration by a request addressed to the Seller. This does not affect any already concluded Contracts.
13. The Seller may cancel the Buyer's User Account and thereby terminate the Registration, especially if the Buyer does not use his User Account for more than 1 (one) year, or if the Buyer violates his obligations arising from these Terms and Conditions. The Seller shall notify the Buyer of the cancellation of the User Account by e-mail.
CONCLUSION OF THE PURCHASE AGREEMENT
1. The presentation of goods on the E-shop is of an informative nature and the Seller is not obliged to conclude a Contract regarding the presented goods. The provisions of § 1732, paragraph 2 of the Civil Code shall not apply.
2. The prices of goods displayed in the E-shop interface are listed including value added tax and all other taxes, related fees and other similar monetary payments, unless otherwise stated. The price of the goods does not include a handling fee, which the Consumer may be obliged to pay for an order with a value lower than 120 EUR.
3. The contract regarding specific goods is concluded on the basis of the Buyer's order made through the order form in the E-shop interface (hereinafter referred to as "Order"). In the order form, the Buyer must fill in all data marked as mandatory; without these, the Order cannot be completed. The order form contains in particular:
  1. information about the ordered goods and their quantity (the Buyer selects the goods by placing them in the basket in the E-shop interface),
  2. information on the requested method of delivery of the goods, including information on the costs associated with the delivery of the goods,
  3. identification data of the Buyer, delivery and billing address,
  4. selected payment method, including any fees associated with the given payment method.
4. The buyer can use the express checkout services of Google Pay, when he fills in the data according to paragraphs 3.3.2, 3.3.3 directly in the dialog (pop-up) window of the Google Pay service. The Buyer chooses the method of payment according to 3.3.4 by using the Google Pay express checkout service. Provisions on information about ordered goods and their quantity according to paragraph 3.3.1 apply similarly.
5. Before sending the Order to the Seller, the Buyer is allowed to check and change the data entered by the Buyer in the Order, also taking into account the Buyer's ability to detect and correct errors that occurred when entering data into the Order. After sending the Order, the Buyer can no longer change the data he entered in the Order or correct errors in the Order. All information provided in the Order must be correct, complete and up-to-date. The Seller is not responsible for any damage incurred in connection with the provision of incorrect, incomplete or out-of-date data by the Buyer.
6. The Buyer sends the order to the Seller by clicking on the "Complete order" button. By sending the Order, the Buyer confirms that he has familiarized himself with these Terms and Conditions and the Seller's Complaints Procedure and that he agrees with them, as well as that he takes note of the Information on the processing of personal data by the Seller.
7. The Seller will confirm receipt of the Order to the Buyer by e-mail to the Buyer's address specified in the Order, without undue delay after its receipt.
8. The contract is concluded when:
  1. The buyer shall duly pay the entire price for the goods according to the order made, and
  2. The Seller will deliver to the Buyer a confirmation of receipt of the Order (acceptance) and receipt of payment for the goods in the Order, to the Buyer's e-mail address specified in the Order.
9. If the Buyer does not properly pay the price according to the Order even within 3 (three) days from the date of delivery of the Order to the Seller, the Order will be cancelled.
10. The Seller is always entitled, depending on the nature of the Order (quantity of goods, amount of the purchase price, estimated transport costs), to ask the Buyer for additional confirmation of the Order (for example, in writing or by telephone).
PRICE OF GOODS AND TERMS OF PAYMENT
1. The prices of the goods are always displayed for the given goods in the E-shop interface and remain valid for as long as they are displayed on the E-shop. The decisive factor is the price of the goods valid at the time the Order is sent to the Seller.
2. The price of the goods and any costs associated with the delivery of the goods according to the Contract shall be paid by the Buyer to the Seller using one of the methods listed as payment options offered in the E-shop interface (in the order form). Unless the E-shop interface states otherwise, payments can be made in the following ways:
  1. cashless via the Google Pay express checkout service,
  2. cashless via the payment gateway operated by the company ThePay,
  3. by cashless transfer to the Seller's bank account 2888035001/5500
3. Along with the purchase price, the Buyer is also obliged to pay the Seller the costs associated with the packaging and delivery of the goods in the agreed amount. Unless otherwise stated in the E-shop interface (order form), the purchase price already includes these costs. In the case of an order worth less than 120 EUR the consumer may be required to pay a handling fee.
4. In the case of non-cash payment, the Buyer's obligation to pay the purchase price is fulfilled when the relevant amount is credited to the Seller's account. The Seller will confirm to the Buyer by e-mail without undue delay that the purchase price has been paid.
5. Unless otherwise stated in the E-shop, payments for goods are made in Czech crowns. Any conversion fees are borne by the Buyer.
TRANSPORTATION AND DELIVERY OF GOODS
1. Orders are handled by the Seller without undue delay after the conclusion of the Contract. Delivery times vary according to the type of goods ordered, estimated delivery times to the carrier are always listed for individual goods on the E-shop, and estimated delivery times are listed in the basket in the E-shop interface for individual carriers. Delivery times are given in working days. The Seller does not send the goods to the Buyer before receiving the payment of the price according to the Order.
2. In the event that the Seller is unable, for various reasons, to comply with the estimated delivery time indicated on the E-shop, he will contact the Buyer and inform him of the actual date of dispatch of the ordered goods.
3. The method of transportation and delivery of the goods is chosen by the Buyer in the Order according to the options offered by the Seller at the given time in the E-shop.
4. If the method of transport is agreed on the basis of a special request of the Buyer, the Buyer bears the risk and any additional costs associated with this method of transport.
5. If, according to the Contract, the Seller is obliged to deliver the goods to the place specified by the Buyer in the Order, the Buyer is obliged to take over the goods upon delivery. If, for reasons on the part of the Buyer, it is necessary to deliver the goods repeatedly or in a different way than was specified in the Order, the Buyer is obliged to pay the costs associated with repeated delivery of the goods, or costs associated with another delivery method.
6. The Seller will hand over the goods to the Buyer only as soon as the carrier has handed over the goods to the Buyer. In the event that the Buyer personally collects the goods from the Seller, the Seller fulfills his obligation to hand over the goods to the Buyer at the moment when he allows the Buyer to handle the goods.
7. Other rights and obligations of the parties during the transportation of goods may be regulated in the Seller's special delivery conditions, if they are issued by the Seller.
8. If the Seller is in arrears with the delivery of the goods, the Buyer may withdraw from the Contract if the Seller does not fulfill its obligation even within the additional reasonable period provided by the Buyer. The Buyer may withdraw from the Contract without an additional period only if the Seller has refused to perform or if performance within the specified time is necessary with regard to the circumstances of the conclusion of the Contract, or if the Buyer has informed the Seller before the conclusion of the Contract that delivery at a certain time is necessary. After withdrawing from the Contract, the Seller shall return to the Buyer without undue delay all monetary benefits paid by the Buyer pursuant to the Contract.
ACCEPTANCE OF GOODS UPON DELIVERY BY THE CARRIER
1. The buyer is obliged to check the condition of the shipment (number of packages, integrity of the tape, intactness of the packaging) in accordance with the Agreement and the document from the carrier without undue delay after the delivery of the goods by the relevant carrier or delivery service provider.
2. The buyer is entitled to refuse acceptance of goods that are obviously damaged, or the shipping packaging is obviously damaged in a significant way, which gives rise to a reasonable assumption that the shipment has been tampered with, or that the goods inside are damaged (this also applies to cases where the shipment shows that it has been exposed to the effects of weather or water). If the Buyer nevertheless takes over the damaged shipment from the carrier, he is obliged to describe the damage in the carrier's handover report and notify the Seller without undue delay at the contact email listed below. The seller recommends taking photo documentation of the package and/or damaged packaging at the same time.
QUALITY OF GOODS UPON ACCEPTANCE
1. The Seller is responsible to the Consumer for the fact that the goods are free of defects when the Consumer takes them over. In particular, the Seller is responsible to the Consumer that the goods:
  1. corresponds to the agreed description, type and quantity, as well as quality, functionality, compatibility and other agreed properties,
  2. is suitable for the purpose for which the Consumer requires them and to which the Seller has agreed, and
  3. is supplied with agreed accessories and instructions for use, including instructions for assembly or installation.
2. The Seller is responsible to the Consumer that, in addition to the agreed properties:
  1. the goods are suitable for the purpose for which goods of this type are usually used, also with regard to the rights of third parties, legal regulations, technical standards or codes of conduct of the given industry, if there are no technical standards,
  2. the quantity, quality and other properties of the goods, including durability, functionality, compatibility and safety, correspond to the usual properties of goods of the same type that the Consumer can reasonably expect, also with regard to public statements made by the Seller or another person in the same contractual chain, in particular through advertising or labeling,
  3. the goods are delivered with accessories, including packaging, assembly instructions and other instructions for use that the Consumer can reasonably expect, and
  4. the goods correspond to the quality or design of the sample or template that the Seller provided to the Consumer before the conclusion of the Contract.
3. The Seller is not bound by a public statement according to paragraph 7.2.2, if he proves that he was not aware of it or that it was modified at the time of the conclusion of the Agreement in at least a comparable way as it was made, or that it could not have influenced the purchase decision.
4. Clause 7.2 does not apply if the Seller specifically warned the Consumer before concluding the Contract that some property of the goods is different and the Consumer expressly agreed to this when concluding the Contract.
5. If a defect occurs during one year from receipt, it is considered that the goods were already defective upon receipt, unless the nature of the goods or defects precludes this. This period does not run for the period during which the Consumer cannot use the goods, in the event that he has justly complained about the defect.
6. The Seller is also liable to the Consumer for a defect caused by incorrect assembly or installation, which was carried out by the Seller or under his responsibility in accordance with the Agreement.
GOODS WITH DIGITAL FEATURES
1. If the subject of the Contract is a product (i.e. a tangible movable object) that is connected to digital content or a digital content service in such a way that it could not perform its functions without them (in these Terms and Conditions only "Goods with digital properties"), the Seller shall ensure that the agreed updates of digital content or digital content services are provided to the Consumer.
2. In addition to the agreed updates, the Seller will ensure that the Consumer will be provided with updates that are necessary for the Goods to retain their properties after taking over in accordance with Article 7 of these Terms and Conditions, and that they will be notified of their availability:
  1. for a period of two years, if, according to the Contract, digital content or a digital content service is to be provided continuously for a certain period of time, and if provision is agreed for a period longer than two years, for this entire period,
  2. for the period during which the Consumer can reasonably expect it, if the Digital Content or the Digital Content Service is to be provided under the Agreement on a one-time basis; this will be assessed according to the type and purpose of the goods, the nature of the digital content or the digital content service and taking into account the circumstances of the conclusion of the Agreement and the nature of the obligation.
3. Clause 8.2 does not apply if the Seller specifically warned the Consumer before concluding the Contract that updates will not be provided and the Consumer expressly agreed to this when concluding the Contract.
4. The consumer is not entitled to refuse any update and he is obliged to carry out each update within a reasonable time from the time he was notified of the update. If the Consumer has not performed the update in accordance with paragraph 8.2 within a reasonable time, he has no rights from a defect that arose only as a result of the failure to perform the update. This does not apply if the Consumer was not notified of the update or of the consequences of not performing it, or did not perform the update or performed it incorrectly due to a deficiency in the instructions.
RIGHTS FROM DEFECTIVE PERFORMANCE
1. If the goods for the Consumer do not have the properties according to Article 7 of these Terms and Conditions, they are defective. If, according to the Contract, the digital content or the digital content service is to be provided continuously for a certain period of time and if a defect manifests itself or occurs during the period according to paragraph 8.2.1, the digital content or the digital content service is considered to be provided defectively.
2. The consumer can complain about a defect that occurs in the goods within two years of receipt. When buying used goods, the period for pointing out defects is reduced to one year. If the subject of the Contract is Goods with digital properties and if, according to the Contract, the digital content or the digital content service is to be provided continuously for a certain period of time, the Consumer can complain about a defect that occurs or manifests itself within two years of receipt. If it is to be fulfilled for a period longer than two years, the Consumer has a right from a defect that occurs or manifests itself during this time.
3. The Consumer does not have the right from defective performance:
  1. if the defect is self-inflicted,
  2. in case of wear and tear of the goods caused by their usual use,
  3. in the case of used goods, in case of wear corresponding to the degree of its previous use.
4. If the goods have a defect, the Consumer can request its removal. At its option, it may request:
  1. delivery of new goods without defects or
  2. repair of goods,
5. unless the chosen method of removing the defect is impossible or disproportionately expensive compared to the other; this is assessed in particular with regard to the importance of the defect, the value that the goods would have without the defect, and whether the defect can be removed in a second way without significant difficulties for the Consumer.
6. The seller can refuse to remove the defect if it is impossible or disproportionately expensive, especially with regard to the importance of the defect and the value that the goods would have without the defect.
7. To remove the defect, the Seller will take over the goods at his own expense. If this requires the disassembly of the goods, the assembly of which was carried out in accordance with the nature and purpose of the goods before the defect became apparent, the Seller will dismantle the defective goods and assemble the repaired or new goods, or cover the costs associated with it.
8. The consumer may request a reasonable discount or withdraw from the Agreement if:
  1. The seller refused to remove the defect or did not remove it in accordance with paragraph 9.5 and 9.6,
  2. the defect manifests itself repeatedly,
  3. the defect is a material breach of the Contract, or
  4. it is obvious from the Seller's statement or from the circumstances that the defect will not be removed within 30 days from the application of the complaint or without significant difficulties for the Consumer.
9. The reasonable discount is determined as the difference between the value of the goods without a defect and the defective goods that the Consumer received.
10. The consumer cannot withdraw from the Contract if the defect in the goods is insignificant; it is considered that the defect is not insignificant.
11. If the Consumer withdraws from the Contract, the Seller will return the purchase price to the Consumer without undue delay after receiving the goods or after the Consumer proves to him that he has sent the goods.
12. If the goods for the Entrepreneur are not handed over by the Seller in the agreed quantity, quality and design, they are defective. In such a case, the Entrepreneur is obliged to exercise his rights from liability for defects by complaint without undue delay after the Entrepreneur could have discovered the defect during a timely inspection and professional care. If it is a hidden defect, the same applies if the defect was not reported without undue delay after the Entrepreneur could have discovered it during professional care.
PROCEDURE FOR APPLICATION AND PROCEDURE OF COMPLAINTS
1. The rights and obligations of the Seller and the Buyer arising from the exercise of rights from defective performance by the Buyer are regulated in the Seller's Complaints Policy, which is available at https://www.rendl.com/pages/privacy-policy.
CONSUMER RIGHTS WHEN GOODS ARE RECALLED FROM THE MARKET
1. In the event that the goods that are the subject of the Contract are withdrawn from the market for safety reasons, the Seller will inform the Consumer of this fact in the form of an e-mail message, possibly on the E-shop or on its social networks and will offer the Consumer at least two of the following remedies:
  1. repair of goods;
  2. exchanging goods for safe goods of the same type and at least the same value and quality;
  3. reimbursement of the value of the goods at least in the amount of the price of the goods paid by the Consumer to the Seller.
2. The Seller will offer the Consumer only one of the above-mentioned remedies in the event that other remedies are not possible or would cause the Seller unreasonable costs, taking into account all the circumstances, including whether an alternative remedy could be provided without significant difficulties for the Consumer
3. If the Seller does not complete the repair or replacement of the goods within a reasonable period of time and without significant difficulties for the Consumer in accordance with paragraphs 11.1.1 and 11.1.2 of the Terms and Conditions, the Consumer is entitled to compensation for the value of the goods in accordance with paragraph 11.1.3 of the Terms and Conditions.
4. The repair of the goods can also be carried out by the Consumer and will be considered an effective remedy if this repair can be carried out easily and safely and if it is indicated in the recall notice. In such a case, the Seller will provide the Consumer with the necessary instructions, spare parts or software updates free of charge.
5. As a remedy, the Seller can also offer the disposal of the goods by the Consumer, if the disposal can be carried out easily and safely. In the case of this remedy, the Consumer has the right to compensation for the value of the goods in accordance with paragraph 11.1.3 of the Terms and Conditions.
6. The seller will take over the goods for repair at his own expense. If the goods are not inherently portable, the Seller will arrange for the collection of these goods at his own expense.
7. The above obligations apply to the Seller only if he is the person responsible for withdrawing the goods from the market. If he is not this person, the Consumer must contact the person responsible for withdrawing the product from the market when exercising his rights.
WITHDRAWAL FROM THE CONTRACT BY THE CONSUMER
1. Withdrawal from the Contract by the Consumer:
  1. The consumer has the right to withdraw from the Contract within 14 (fourteen) days from the date of acceptance of the goods in accordance with the provisions of § 1829, paragraph 1 of the Civil Code, while in the event that the subject of the Contract is several types of goods or the delivery of several parts, this period runs from the date of acceptance of the last delivery of goods.
  2. However, the consumer does not have the right to withdraw from the Contract according to the provisions of § 1837 of the Civil Code, if the subject of the Contract is:
    1. delivery of goods manufactured according to the Consumer's requirements or adapted to his personal needs,
    2. about the provision of services, if they were provided in full; in the case of performance for consideration, only if it began with the prior express consent of the Consumer before the expiration of the period for withdrawing from the Contract and the Seller informed the Consumer before concluding the Contract that the right to withdraw from the Contract ceases by providing the performance,
    3. The entrepreneur does not have the right to return the goods.
  3. The notice of withdrawal from the Contract must be sent to the Seller within the period for withdrawal from the Contract. To withdraw from the Agreement, the Consumer can use the sample form available at https://cdn.shopify.com/s/files/1/0909/7950/0330/files/Sample_Withdrawal_Form_from_the_Contract_RENDL_Lighting_a.s_EN.docx?v=1778659147 . The signed notice of withdrawal from the Contract can be sent by the Consumer to, among other things, the address of the Seller's registered office or as an attachment in PDF format to the e-mail: info@rendl.com.
  4. In case of withdrawal from the Agreement, the Agreement is canceled from the beginning. The goods must be returned to the Seller within 14 (fourteen) days of withdrawal from the Contract. Return of goods by cash on delivery will not be accepted by the Seller. If the Consumer withdraws from the Contract, the Consumer bears the costs associated with returning the goods to the Seller, even if the goods cannot be returned due to their nature by the usual postal route.
  5. If the Consumer validly withdraws from the Contract, the Seller will return the funds received to the Consumer without undue delay, no later than 14 (fourteen) days after withdrawing from the Contract. However, the Seller is not obliged to return the funds to the Consumer before the Consumer hands over the goods to him or proves that he has sent the goods to the Seller.
  6. The seller is entitled to carry out an examination of the returned goods, especially for the purpose of possible damage or wear of the returned goods. The Seller is entitled to unilaterally offset the claim for compensation for any damage caused to the goods against the Consumer's claim for a refund of the purchase price.
2. Withdrawal from the Agreement by the Seller:
  1. The Buyer acknowledges that the Seller has the right to withdraw from the Contract within 14 (fourteen) days of its conclusion if, due to a technical error in the E-shop, an incorrect display of the goods offer has occurred and, as a result, the Contract has been concluded under conditions under which the Seller clearly did not intend to conclude it - typically in cases where the purchase price of the goods is displayed on the E-shop as a result, which is clearly disproportionately low in relation to the value goods without stating that it is a sale or a discount event, as well as if the price of the goods has been incorrectly converted into another currency, or in the case of other errors in the offer of goods on the E-shop. In such a case, the Seller will notify the Buyer of the situation by e-mail. The contract terminates from the beginning upon delivery of such notification to the Buyer. The Seller will return to the Buyer the entire price of the goods paid by the Buyer within 30 (thirty) days of withdrawal at the latest.
  2. Other legal options for termination of the Agreement or withdrawal from the Agreement by the Seller are not affected by this.
OTHER RIGHTS AND OBLIGATIONS OF THE CONTRACTING PARTIES
1. The buyer acquires ownership of the goods by paying the full purchase price of the goods. The risk of damage to property passes to the Buyer at the time of acceptance of the goods, or if the Buyer does not accept the goods, although the Seller has allowed him to dispose of them.
2. The Seller is not responsible for the use of the goods in a way that does not correspond to the intended purpose of the goods, or that is in conflict with the instructions for the use of the goods provided by the Seller. The seller is also not responsible for any damage or defects of the goods resulting from the use of the goods in such an incorrect way.
3. In the event that the Seller is unable to fulfill the Agreement properly and on time due to force majeure (such as extraordinary unforeseeable and insurmountable obstacles arising independently of the Seller's will), he will inform the Buyer of this without undue delay. All deadlines for the Seller's performance are extended by the duration of the force majeure. Provision
  § 2913 of the Civil Code is not affected by this.
4. In relation to the Buyer, the Seller is not bound by any codes of conduct within the meaning of § 1820 paragraph 1 letter n) of the Civil Code.
5. The Buyer agrees to the use of remote communication means when concluding the Contract. The costs incurred by the Buyer when using remote communication means in connection with the conclusion of the Agreement (in particular the costs of Internet connection, the costs of telephone calls) are covered by the Buyer himself, while these costs do not differ from the basic rate of the relevant providers of distance communication services.
6. The contract can be concluded in the Czech language. The concluded Contracts are archived by the Seller in electronic form. The buyer is provided with an e-mail confirmation of the conclusion of the Agreement according to these Terms and Conditions, or can access concluded Contracts through the User Account on the E-shop.
USE AND OPERATION OF THE E-SHOP
1. The e-shop, including its content and the software ensuring its operation, are intangible assets protected by law, primarily as copyrighted works within the meaning of Act No. 121/2000 Coll., on copyright, on rights related to copyright and on the amendment of certain laws (the Copyright Act), as amended, or as other intangible assets protected by law.
2. The buyer is entitled to use the E-shop and other protected goods contained therein only for the time, for the purposes, to the extent and in the manner necessary to use the E-shop in accordance with these Terms and Conditions (i.e. to make purchases, view goods, register and use the User Account according to the Terms and Conditions). The buyer is not entitled to use the E-shop or its content especially for commercial purposes (either for his own benefit or for the benefit of a third party). The buyer is not authorized to grant any sub-licenses to third parties or assign the license to a third party. The buyer may not interfere in any way with the E-shop or its content, modify it, decompile it, combine it with another work or include it in a collective work.
3. The seller makes reasonable efforts to make the E-shop available and functional. However, the Buyer acknowledges that the E-shop may not be available continuously, especially with regard to the necessary maintenance of the Seller's hardware and software equipment, or third parties. In the event of unavailability or non-functionality of the E-shop, the buyer shall not have any claims for defective performance or compensation for damages.
PROTECTION OF PERSONAL DATA
1. Information on the processing of personal data of the Buyer or persons acting on behalf of the Buyer in connection with the conclusion and performance of the Agreement can be found in the document "Information on the processing of personal data" which is available at https://www.rendl.com/pages/privacy-policy.
CONSUMER DISPUTE RESOLUTION
1. In the event that a consumer dispute arising from the Contract arises between the Consumer and the Seller, which cannot be resolved by mutual agreement, the Buyer may submit a proposal for an out-of-court settlement of such dispute to the designated entity for the out-of-court resolution of consumer disputes, which is: Czech Trade Inspection, Central Inspectorate - ADR Department, address: Gorazdova 1969/24, 120 00 Prague 2, website:www.coi.cz
SUPPORT
1. The Buyer can contact the Seller in order to solve the functionality of the E-shop, especially in cases where the E-shop or its partial functions are not functional or unavailable. To contact the Seller in these cases, use:
  1. Phone line: +420 242 446 146
  2. Email Contact: info@rendl.com
2. The Seller will inform the Buyer about the result of solving his request in the way that the Buyer used to contact him.
MUTUAL COMMUNICATION
1. All notices between the Buyer and the Seller that relate to these Terms and Conditions, the Contract or Registration, or to be made on their basis must be made in writing and delivered to the other party. The written form requirement is also met if the notice is sent electronically as an attachment to an e-mail message in PDF format via the following contacts:
  1. Seller's contact details: e-mail: info@rendl.com, phone number: +420 242 446 146,
  2. the Buyer's contact e-mail specified in the Order or User Account.
2. The Buyer and the Seller undertake that, in the event of a change in contact information, they will inform the other party of this change (i.e. update their information in the User Account) within 3 (three) working days at the latest.
3. All invoices will be sent electronically to the Buyer's e-mail address specified in the Order, or User account.
COMMON AND FINAL PROVISIONS
1. The seller is entitled to supplement or change these Terms and Conditions at any time. This addition and/or change will be published in the E-shop interface and information about this addition and/or change will also be sent to the registered Buyer to his contact e-mail listed in the User Account. As of the effective date of the new version of the Terms and Conditions, the previous version of the Terms and Conditions shall cease to be effective. If the Buyer does not agree with the changes, he has the right to terminate the Registration at any time. Changes to the Terms and Conditions do not affect Contracts concluded before the original Terms and Conditions were in effect.
2. If any provision of these Terms and Conditions is invalid or unenforceable, such fact does not affect the validity or enforceability of the other provisions of the Terms and Conditions.
3. The Buyer agrees that the Seller has the right to assign the Contract or its part to a third party.
4. This version of the Terms and Conditions takes effect on January 1, 2025.

TERMS & CONDITIONS